Terms of Service

Last updated: October 29, 2026

These Terms of Service are the agreement between you and Teetopia when you use teetopia.shop or buy custom printed apparel from us. We have written them to be read, not skimmed: short sections, real examples and the same numbers you see on every other page. By placing an order or using the site, you agree to these terms. If you have a question about any part of them, email support@teetopia.shop; we reply within 24 hours on business days.

1. Who we are and who can order

teetopia.shop is operated by Teetopia, 2964 E Parkriver Dr, Boise, ID 83706, US. You can reach us by email at support@teetopia.shop. To place an order you must be at least 18 years old, or the age of majority where you live, or order with the involvement of a parent or guardian. You must give accurate contact, billing and shipping information and keep your account password private if you create an account.

2. Products and how they are shown

We sell apparel and hats that are printed to order with the words and details you provide. We try hard to show garments, colours and print placement accurately. Screens display colours differently, garment dyes vary slightly between production runs, and printed colours can look a little different on dark and light fabrics. Product photos and mockups show the design style; your item will carry your own text. Sizes and fit information are on each product page and in our Size Guide.

We may change or discontinue products, designs, colours or sizes at any time. If an option you ordered becomes unavailable before printing, we will contact you to offer an alternative or a full refund.

3. Personalization and your content

How personalization works

You personalise an order by typing names, numbers, dates or other text, and photo notes or photo links, in the order notes box at checkout. We print exactly what you write. There is no proof, mockup or approval step before production. You are responsible for checking spelling, capitalisation, punctuation, numbers and dates before you place the order and in your confirmation email. You can request changes within 24 hours of ordering; see Cancel/Change Order.

What you may ask us to print

By sending us text or photos, you confirm that you have the right to use them and that printing them does not break any law or anyone else’s rights. You may not ask us to print:

• logos, trademarks, team or league marks, characters or artwork owned by someone else, unless you own them or have written permission;
• photos of other people without their consent, or of children without a parent’s or guardian’s consent;
• content that is hateful, harassing, threatening, sexually explicit, or that promotes violence or illegal activity;
• private information about other people, such as addresses or ID numbers.

We may decline or cancel any order that we reasonably believe breaks these rules. If we cancel for this reason, we refund you in full within 7 days. More detail is in our Intellectual Property Policy.

Permission to use your content

You keep ownership of the text and photos you send. You give Teetopia a limited permission to copy, size and print them, and to share them with production and shipping partners, only for the purpose of making and delivering your order and handling support. We do not use your names or photos in our marketing without your separate written permission. Customer photos are deleted 30 days after delivery, as described in our Privacy Policy.

4. Prices, payment and taxes

Prices are shown in US dollars and can change at any time, but the price shown at checkout when you place your order is the price you pay for that order. Shipping to the US, Canada, Australia and New Zealand is free. Sales tax is not added at checkout at this time. For orders to Canada, Australia and New Zealand, any import duties or taxes depend on the destination country’s rules and are not set by us.

Payment is taken at checkout using the options shown there; see Payment Methods. Your order is accepted when we send the order confirmation email. If a price or product detail on the site is obviously wrong (for example a hoodie listed at one cent), we may cancel the order and refund you in full, even after confirmation, and we will tell you why.

5. Order processing and shipping

We print and pack orders in 1-3 business days. After shipping, delivery usually takes about 7-14 business days to all four countries we serve. These times are estimates and not guaranteed delivery dates; weather, carrier volume and customs can cause delays. Risk of loss passes to you when the parcel is delivered to the address you gave. If a parcel is lost or arrives damaged, we help you as described on our Shipping & Delivery and Refund Policy pages.

Please make sure your shipping address is complete and correct. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address that you entered, but we will always try to help.

6. Changes, cancellations, returns and refunds

• Changes and cancellations are possible within 24 hours of ordering, before printing. A cancelled order is refunded in full within 7 days.
• Returns are accepted within 60 days of delivery for any reason, including personalized items. We provide a free return label, also for a change of mind.
• Refunds for returned items are issued within 7 days of us receiving the return, to your original payment method or as store credit on request.
• Store credit never expires.
• Damaged, misprinted or wrong items are reprinted or refunded; contact us with photos.

The full process is in our Returns & Exchanges Policy and Refund Policy. These policies are part of these Terms.

7. Using teetopia.shop

You may use the site to browse, shop and contact us. You may not:

• copy, scrape or resell site content, designs or images without our permission;
• try to break, overload or gain unauthorised access to the site, other accounts or our systems;
• place fraudulent orders or use someone else’s payment details without permission;
• use the site to send spam or harmful code.

We may suspend accounts or refuse orders that break these rules.

8. Our content

The Teetopia name and logo, the site design, our own design artwork, page text and images are owned by or licensed to Teetopia and are protected by intellectual property laws. You may view and share links to our pages for personal use. You may not reuse our logo, artwork or text commercially without written permission. If you believe something on our site infringes your rights, see our DMCA page.

9. Warranties

We promise that your items will match your order and your order notes and will arrive free from print and manufacturing defects. If they do not, we reprint or refund them as described above. Apart from that promise and any rights you have under the law where you live, the site and products are provided “as is”. Nothing in these Terms limits rights that consumer law gives you and that cannot be excluded.

10. Limitation of liability

To the extent the law allows, Teetopia is not liable for indirect or consequential losses, such as a missed event because a parcel was delayed by a carrier, and our total liability for any order is limited to the amount you paid for that order. This does not limit liability that cannot legally be limited, such as liability for fraud or for death or personal injury caused by negligence.

11. Disputes and governing law

If something goes wrong, please contact us first. Most problems are solved by email within a day or two. These Terms and any dispute about them or about an order are governed by the laws of the State of Idaho, USA, without regard to conflict-of-law rules. If you live outside the United States, you also keep any protections that the consumer laws of your country give you and that cannot be removed by agreement.

12. Changes to these Terms

We may update these Terms from time to time. The date at the top shows the latest version. The Terms in effect when you placed your order apply to that order. Continuing to use the site after a change means you accept the updated Terms for future orders.

13. Everyday examples

A typo in the notes

You wrote “Reunoin 2027” and noticed after 30 hours. The shirt is printed as written, because there is no proof step and the 24-hour change window has passed. You can still return it within 60 days of delivery with a free label and receive a refund within 7 days of us receiving it.

A team logo request

You asked us to print a professional sports team’s logo. We cannot print marks owned by others without permission, so we email you, offer to print your own words instead, or cancel with a full refund.

A late parcel before a trip

Your parcel is still in transit after the estimate. Email us: we check tracking, contact the carrier where needed and keep you updated. Delivery estimates are not guarantees, which is why we recommend ordering early for events.

A group order with one wrong size

Your team ordered twelve hoodies and one Youth M is too small. Return just that one hoodie within 60 days of delivery using the free label, and order a Youth L separately. The other eleven stay with the team, and the refund for the returned hoodie is issued within 7 days of it reaching us.

14. Contact

Teetopia, 2964 E Parkriver Dr, Boise, ID 83706, US. Email support@teetopia.shop. We reply within 24 hours on business days. For quick answers, visit the FAQs or the Help Center.