Returns & Exchanges Policy

Last updated: October 29, 2026

Ordered a hoodie that fits like a sausage casing? Changed your mind about the neon green? It happens, and sending something back to Teetopia should not feel like a chore. This page covers the process of returning an item: who can return, how to start, how to pack it and how to swap a size. The money side (how much, where it goes and when) is on our Refund Policy page. Questions at any point: support@teetopia.shop, and we reply within 24 hours on business days.

1. Who can return and what

Anyone who bought from teetopia.shop can return items within 60 days of delivery. That includes tees, long sleeve tees, hoodies, sweatshirts and hats, and it includes items printed with your names, numbers or dates. We know that is unusual for personalized apparel, and we do it on purpose: we would rather you order with confidence than worry about getting stuck with a shirt that does not fit.

You can return a whole order or just part of it. If you ordered twelve team hoodies and two came out too small, return those two and keep the rest. Gift recipients can start a return too, as long as they have the order number or the buyer’s email address; the refund goes to the original buyer’s payment method (see the Refund Policy for details).

What we ask

• Return the item within 60 days of delivery.
• Send it back clean and in a condition that shows it was tried on, not worn for a weekend of yard work.
• Include everything that came with that item, such as a hat’s tag.
• Use the return label we email you, so the parcel is tracked and comes to the right place.

2. How to start a return

1. Email us. Write to support@teetopia.shop with the subject “Return – order number”. Tell us which items you are sending back and, if you like, why. The reason is optional, but it helps us improve sizes and designs.
2. Get your free label. We reply within 24 hours on business days with a prepaid return label and simple instructions.
3. Pack it. Fold the items, put them in a bag or box (the original mailer is perfect) and stick the label on the outside. Cover or remove old labels so the carrier only sees the new one.
4. Drop it off. Take the parcel to the carrier named on the label. Keep the receipt or tracking number until your refund arrives.
5. We receive and refund. Once your return arrives, we check it and issue your refund within 7 days of receiving it. You get an email when it is done.

Prefer a ready-made request? Our Submit Ticket page has a “Return or exchange” link that opens an email with the right subject line already filled in.

3. Swapping a size, colour or style

The fastest way to get the right fit is a return plus a new order. Here is a typical example. You ordered a Medium pullover hoodie and it is snug across the shoulders. Email us to start a return for the Medium, and at the same time place a new order for a Large with the same order notes. Your new hoodie goes into printing straight away instead of waiting for the old one to travel back, and the Medium is refunded within 7 days of reaching us. Both directions of shipping are free.

The same works for colours (“the Heather Grey looks better than the Navy”) and styles (“I wanted a crewneck sweatshirt, not a hoodie”). If you are unsure about the new size, check our Size Guide before ordering, or email us your measurements and we will help you choose.

4. Damaged, misprinted or wrong items

If something arrives that is not what you ordered, it is on us. That includes a print that is smudged, cracked or crooked, a name that does not match your order notes, a garment with a hole or faulty seam, or the wrong size, colour or style. Email support@teetopia.shop with your order number, a photo of the whole item and a close-up of the problem. Please get in touch as soon as you notice, so we can help before your event if there is one.

In most of these cases you do not need to send anything back. We review the photos, then reprint the item or refund it, whichever you prefer. If we do ask for the item back, for example to look into a fabric fault, we send a free label first.

Names spelled the way you typed them

Teetopia prints exactly what you write in the order notes, and there is no proof or mockup step. If the order notes said “Garica Family Reunion” and the shirt says “Garica Family Reunion”, the shirt matches the order. You can still return it within 60 days with a free label for a refund, and then reorder with the corrected spelling. If you spot the typo within 24 hours of ordering, email us and we will fix it before printing; see Cancel/Change Order.

5. Packing tips that protect your return

• Fold shirts and sweatshirts flat; roll hoodies if the bag is small.
• Put hats in a box or pad them so the brim and crown are not crushed.
• Use a strong mailer or box. A grocery bag is not enough for the trip.
• Write your order number on a slip of paper and put it inside. It helps us match the return quickly.
• Do not send cash, gift cards or other items in the parcel.

6. After your return arrives

When the parcel reaches us, we open it, match it to your order and confirm the items. We then issue the refund within 7 days of receiving the return and email you when it is processed. If something is missing from the parcel or does not match the request, we email you before doing anything, so there are no surprises.

You can follow your return parcel with the tracking number on the label receipt. If the tracking shows delivered to us and you have not heard back after a few business days, email us and we will check right away.

7. Returns from Canada, Australia and New Zealand

The same 60-day window and free return label apply in all four countries we ship to. We will send a label that suits your country. Mark the parcel as a return of goods if the carrier asks. Any customs paperwork needed for the return is explained in the email that comes with your label. If you are unsure about anything, ask us before you post it.

8. Gifts and group orders

Bought shirts for a whole family or team? Each person does not need to send their own return. Collect the items that need to come back, email us one list (“Youth M – Leo, Adult L – Dad”) and we send one label for the lot. If the shirts are spread out across different homes, tell us and we will work out the simplest way.

Gift recipients who want a different size can email us with the order number. We arrange the return, and the refund goes to the original buyer. The recipient can then order the right size, or the buyer can reorder as a gift again.

9. Things we cannot accept back

We keep this list short. We cannot accept returns sent more than 60 days after delivery, items that have been heavily worn, washed many times, stained or altered (for example cut into a crop top), or items that did not come from teetopia.shop. If you are not sure whether your return qualifies, email us first; we would rather answer a question than turn a parcel away.

10. Store credit instead of a refund

Some customers prefer store credit, for example when they plan to reorder for next year’s reunion. Just ask for it when you start the return. Store credit never expires, so it is there whenever you need it. Otherwise refunds go back to the original payment method by default.

11. Avoiding a return in the first place

Returns are free, but a shirt that fits the first time is better for everyone, especially when there is a date on the calendar. A few habits help:

• Measure a shirt you already love. Lay it flat, measure across the chest from armpit to armpit and from the top of the shoulder to the hem, then compare with the size details on the product page and our Size Guide.
• Think about layering. A hoodie worn over a long sleeve tee wants a little more room; a crewneck worn alone can stay true to size.
• Ask the group. For family and team orders, collect sizes in writing (a group chat message works) instead of guessing. Kids grow fast: if a child is between sizes, the bigger one usually lasts longer.
• Read your order notes twice. Names, numbers and dates are printed exactly as written. Check the spelling, then check it again in the confirmation email. You have 24 hours to change it.
• Ask us. Not sure whether a design suits a long name like “Bartholomew”? Email us before ordering and we will tell you honestly.

12. Your checklist before you post a return

1. You emailed us and received the free return label.
2. The items you are sending match the list in your email.
3. A slip with your order number is inside the parcel.
4. The new label is on the outside and old labels are covered.
5. You kept the drop-off receipt or tracking number.

That is it. Once the parcel reaches us, your refund is issued within 7 days.

13. Related pages and contact

• Refund Policy: timing, amounts and payment methods.
• Shipping & Delivery: processing 1-3 business days, transit 7-14 business days.
• Size Guide: how to measure before ordering a new size.
• FAQs: quick answers about orders, names and photos.

Email support@teetopia.shop with your order number. We reply within 24 hours on business days. Teetopia, 2964 E Parkriver Dr, Boise, ID 83706, US.