Submit Ticket
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Need help with an order or a question before ordering? Pick your topic below and click the link: it opens a new email to support@teetopia.shop with the subject line already filled in. Add your order number and a few details, press send, and that is your ticket. A real person replies within 24 hours on business days, and every reply comes from support@teetopia.shop.
Before you send a ticket
- Have your order number ready. It is in your order confirmation email.
- Write from the email used at checkout, so we can discuss your order securely.
- One ticket per order keeps everything on one thread.
- Time-sensitive? Changes and cancellations are possible within 24 hours of ordering.
- Reply time: within 24 hours on business days.
Choose your topic
| Topic | Open a ticket | Please include |
|---|---|---|
| Change my order (names, sizes, address) | Email: Change | Order number, item and size, the exact new text or address |
| Cancel my order | Email: Cancel | Order number; whole order or which items |
| Where is my order? | Email: Delivery | Order number, shipping country, what tracking shows |
| Return or size swap | Email: Return | Order number, items, sizes, refund or store credit |
| Damaged, misprinted or wrong item | Email: Problem | Order number, two photos, reprint or refund |
| Send a photo for my order | Email: Photo | Order number, which item the photo is for, the photo |
| Question before ordering | Email: Question | Design or garment, sizes, names, your date |
| Group or crew order | Email: Group order | Garment, quantities, sizes, timing |
| Payment or refund question | Email: Payment | Order number, date and amount |
| Privacy request | Email: Privacy | What you want to see, correct or delete |
| Copyright or trademark | Email: DMCA / IP | The details listed on our DMCA page |
If the links do not open an email app on your device, simply write to support@teetopia.shop and copy the subject from the table, for example “Return – 1234”.
Topic guides
Changing an order
Changes are possible within 24 hours of ordering, before printing. Write each change on its own line, referring to the item by size and current text: “Item 4, Adult M, GARICA: change to GARCIA”. We hold the order until we confirm the change by email. Read more on Cancel/Change Order.
Cancelling an order
Also within 24 hours of ordering. Cancelled orders are refunded in full within 7 days of the cancellation being confirmed. You can cancel part of an order too; tell us which items.
Delivery questions
Orders are printed in 1-3 business days and then take about 7-14 business days in transit to the US, Canada, Australia and New Zealand. If your estimate has passed, the tracking has stopped, or it says delivered but nothing is there, send a Delivery ticket. We check the tracking and contact the carrier where needed. See Order Tracking for status meanings.
Returns and swaps
Return any item within 60 days of delivery, including personalized items, with a free return label, even for a change of mind. Your refund is issued within 7 days of us receiving the return, or ask for store credit, which never expires. To swap a size, return the item and place a new order for the right size. Details on the Returns & Exchanges Policy.
Problems with an item
Attach two photos: the whole item and a close-up of the problem. Tell us whether you prefer a reprint or a refund. In most cases you keep the item and do not need to send it back. Please write as soon as you notice, especially if the shirts are for an upcoming event.
Sending a photo
Attach the photo at its normal phone size, or share a link. Bright, sharp, daylight photos print best. Tell us which item it is for if your order has several. We use it only for your order and delete it 30 days after delivery.
Questions before ordering
Ask us anything: which garment suits your group, whether a long name fits, how to set out the notes for twenty people, or whether your date is realistic. The more detail you give (garment, sizes, names, country, date), the more useful our answer.
Writing a ticket that gets solved in one reply
- Subject: keep the topic word and add your order number: “Return – 1234”.
- First line: what you need, in one sentence.
- Details: item, size, current text, new text, one per line.
- Attachments: photos where they help.
- Deadline: your event date, if there is one.
Example: “Subject: Change – 1234. Please change item 2 (Youth S, LEO) to Youth M. Everything else stays the same. Our reunion is on July 12. Thanks, Ana.”
What happens after you send it
| Step | Timing |
|---|---|
| Your email reaches our support inbox | Immediately; tickets are handled in the order received |
| A person reads it and checks your order | Within 24 hours on business days |
| We reply with an answer, a next step or one question | Within 24 hours on business days |
| Change, cancellation or return confirmed in writing | In the same reply or as soon as it is done |
| Refunds (cancellations and returns) | Within 7 days of confirming the cancellation or receiving the return |
Following up? Reply on the same email thread rather than starting a new one, so your history stays together. If you have not heard back within 24 business hours, check your spam or promotions folder for our reply first.
Why tickets are email-based
Teetopia prints exactly what you write. Keeping every request in writing means the names, sizes and addresses we act on are exactly the ones you sent, with no misheard letters. It also lets you write from any time zone, at any hour, and attach photos when they help. That is why we do not run a phone line or live chat.
Your privacy
We use your ticket only to help you and to fulfil your order. We discuss order details only with the email address used at checkout. Photos are deleted 30 days after delivery. Never send card numbers, security codes or passwords in a ticket; we will never ask for them. More in our Privacy Policy.
Prefer to find the answer yourself?
- FAQs: short answers to the most common questions.
- Help Center: step-by-step guides for ordering, sizing, tracking and returns.
- Shipping & Delivery: where we ship and how long it takes.
- Refund Policy: when and how refunds are issued.
- Size Guide: how to measure before ordering.
- Contact Us: all the ways to reach us and our business details.
Ticket tips for group organisers
If you are organising shirts for a family, team or crew, you will often be the one sending tickets for everyone. A few tips make it easier:
- Keep the master list (name, size, number) in one place and attach or paste it into your ticket when anything changes.
- Ask group members to send changes to you, not to us, so there is one clear request per order.
- For returns of several items from different people, collect them first and send one Return ticket; we send one free label for the lot.
- Tell us your event date in every ticket so we can keep timing in mind.
More ticket examples
Delivery
“Subject: Delivery – 2210. Hi, my order to Ontario shipped 12 business days ago and tracking has not updated for six days. Our cottage weekend is in ten days. Can you check? Thanks, Mark.” We review the tracking, contact the carrier where needed and update Mark by email.
Return
“Subject: Return – 3301. I would like to return two items: Adult S tee (MOM) and Youth L hoodie (EVA). Both too big. Refund to my card please.” We send one free label; the refund is issued within 7 days of receiving the parcel.
Photo
“Subject: Photo – 4402. Photo attached for item 1, the Dad tee. It is our dog Bruno at the lake.” We match the photo to the item and print it as part of your order.
Question before ordering
“Subject: Question – before ordering. Planning 15 crew sweatshirts with first names on the back for a hospital night shift. Sizes S to 3XL, shipping to Idaho, needed by December 1. Is that okay, and can we use the words NIGHT SHIFT CREW on the front?” Yes to the words; we answer the timing question honestly based on the date.
Payment
“Subject: Payment – 5503. I see two charges of the same amount on October 3 but only one confirmation email.” We check whether there are two orders. A duplicate is cancelled and refunded in full within 7 days.
Situations and the right ticket
| Situation | Ticket | Good to know |
|---|---|---|
| Typo found 3 hours after ordering | Change | Inside the 24-hour window: fixed before printing |
| Typo found after delivery | Return | 60-day return with free label, then reorder |
| Wrong size chosen | Return | Order the new size straight away |
| Smudged or cracked print on arrival | Problem | Photos, then reprint or refund |
| Trip cancelled the day after ordering | Cancel | Full refund within 7 days if within 24 hours |
| Parcel says delivered, not found | Delivery | Check neighbours and mailroom first |
| Want store credit instead of a refund | Return | Store credit never expires |
Attachments that help
- For damage or misprints: one photo of the whole item laid flat in good light, one close-up of the problem, and one of the label inside if the size is in question.
- For photo designs: the original photo from your phone rather than a screenshot, so it stays sharp.
- For delivery issues: a screenshot of the tracking page, or the carrier’s notice card if one was left.
- For group lists: paste the list as text in the email body instead of a picture of handwriting, so we can copy names exactly.
Keep attachments to normal phone size. Very large files can bounce; if that happens, share a link instead.
When we need more from you
Sometimes we reply with one question before we can act, for example which of two “Adult M” shirts a change refers to, or whether a photo link is the right one. Your order is held while we wait for the answer, so please reply on the same thread as soon as you can. If the change window is about to close, a quick one-line reply is enough.
Accessibility
If you cannot use email links on your device, or if any part of our site is hard to use with your screen reader or browser, write to support@teetopia.shop from any email app and tell us what you need. We will help you complete your order or request by email.
Our details
Teetopia, 2964 E Parkriver Dr, Boise, ID 83706, US. Email: support@teetopia.shop. Replies within 24 hours on business days.