FAQs

Choose your design, garment, colour and size, add it to the cart, then go to checkout. You will find an order notes box there. Type the names, numbers, dates or short text exactly as you want them printed. That is the only step: no apps, no design tool, no uploads at checkout.

In the order notes, paste a link to the photo (for example a shared link from your cloud photo storage). Or write “photo by email” in the notes and email the photo to support@teetopia.shop with your order number. Bright, sharp photos taken in daylight print best. We use your photo only for your order and delete it 30 days after delivery.

No. We do not send proofs or mockups. We print exactly what is written in your order notes, so please check spelling, capitals and dates carefully. If you spot a mistake, email us within 24 hours of ordering and we will fix it before printing.

Add each item to the cart in order, then list them in the notes the same way, one per line: “Adult L – DAD”, “Adult M – MOM”, “Youth S – LEO”. Add the shared text once at the top, for example “Front: THE GARCIA CREW – REUNION 2027”. Clear lists mean every name lands on the right size.

Capitals and accented letters (like José or Zoë) are fine; write them the way you want them. Emojis do not print reliably, so please describe a symbol in words instead, such as “small heart after the name”, and we will use the design’s lettering style.

Shorter is bolder. On tees and sweatshirts, one or two short lines work best; on hats, one to three short words. If your text is long, we print it smaller to fit the design’s text area. Unsure? Email us before ordering.

Only if you own it or have written permission from the owner. We do not print other people’s logos, characters or artwork. We are happy to print your team name, crew name and numbers in our own lettering. See our Intellectual Property Policy.

Yes, that is what most family and team orders look like. Put the shared design text once, then list each item as “size – name” in the same order as your cart. For example, twelve team hoodies with each player’s first name on the back is one order with twelve lines in the notes.

Where a design shows a back or sleeve print area, yes: label your lines clearly in the notes, such as “Front: SECTION 114 CREW” and “Back: RILEY 7”. If a design only has a front print area, we print on the front only. Ask us before ordering if you are unsure about a particular design.

Of course. There is no minimum order, and shipping is free even for a single tee or hat.

Yes. Enter the recipient’s name and address as the shipping address at checkout. Order emails go to you, the buyer. If the recipient needs a different size, they can return it within 60 days of delivery with the free label, and the refund goes back to you.

Hoodies are cut roomier than tees. Stay with your usual size for a regular fit, or go one size up if you want an oversized look or plan to layer a long sleeve tee underneath.

Each product page lists the garment colours available for that design. Printed colours can look slightly different on dark and light garments and on different screens.

Lay a shirt that fits well flat, measure across the chest from armpit to armpit and from shoulder to hem, then compare with the product page. Our Size Guide walks you through it step by step for tees, hoodies, sweatshirts and hats.

Many designs come in a wide size range, including youth sizes and larger adult sizes. The exact sizes for each item are listed on its product page.

A tee is a short sleeve crew neck; a long sleeve tee adds sleeves (and sometimes room for a sleeve print). A hoodie is a pullover with a hood and a front pocket, usually roomier. A crewneck sweatshirt has no hood and ribbed cuffs and hem, so it sits closer to the body.

Wash inside out in cold water, tumble dry low or hang dry, no bleach, and do not iron directly over the print. Hats: spot clean with a damp cloth and mild soap, then air dry on their shape.

To the United States, Canada, Australia and New Zealand. Orders ship from the USA. Checkout only accepts addresses in these four countries.

Free, on every order, with no minimum.

We print and pack in 1-3 business days, then delivery takes about 7-14 business days to all four countries. Estimates are not guarantees; weather, holidays and customs can add time. Details on Shipping & Delivery.

Count up to 3 business days of printing plus up to 14 business days in transit: roughly three and a half weeks. Ordering four weeks or more before your date leaves a cushion. We cannot promise delivery on a specific date.

Use the Order Tracking page with your order number and billing email. When your order ships, our shipping email includes a tracking link if the carrier provides one.

We do not add sales tax at checkout at this time. For Canada, Australia and New Zealand, any import duties or taxes depend on the destination country’s rules on arrival. Check with your local customs office if you are unsure.

Check around the door, with neighbours and the mailroom first. If it is still missing, email us with your order number; we look into the tracking, contact the carrier where needed and keep you updated.

Yes, within 24 hours of ordering, before printing. Email us with your order number and the change. Cancellations in that window are refunded in full within 7 days. See Cancel/Change Order.

Yes. You can return any item within 60 days of delivery, including personalized items, and we send a free return label even for a change of mind.

Within 7 days of us receiving your return, to your original payment method. You can ask for store credit instead; it never expires. Full details on the Refund Policy.

Start a return for the item that does not fit and place a new order for the right size. Your new item is printed straight away, and the first one is refunded within 7 days of reaching us. Both directions ship free.

Email us your order number and a couple of photos as soon as you notice. We will reprint the item or refund it, your choice. In most cases you do not need to send it back.

The shirt is printed as written, but our 60-day return still applies. Return it with the free label for a refund, then reorder with the corrected text.

Yes. Return only the items that do not work, for example one Youth M from a set of twelve hoodies. Email us the list, we send one free label, and the refund for those items is issued within 7 days of receiving them.

Yes, just ask when you start the return. Store credit never expires, which is handy for families and teams who reorder every year.

The available options are shown on the checkout page before you pay. All orders are charged in US dollars. See Payment Methods.

Yes. The whole site uses an encrypted HTTPS connection, and card details are handled by the payment provider. We never see or store your full card number, and we never ask for payment details by email.

No. You can check out as a guest. An account simply makes it easier to see past orders and reorder for next year’s reunion.

Only as long as needed: photos are used to print your order and deleted 30 days after delivery. See our Privacy Policy.

Teetopia, 2964 E Parkriver Dr, Boise, ID 83706, US. Orders ship from the USA.

By email at support@teetopia.shop. We reply within 24 hours on business days. You can also use the Submit Ticket page for pre-filled email subjects.

Teetopia supports customers by email only. Written messages give us an exact record of names, sizes and changes, which matters when we print exactly what you write.