Contact Us
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Got a question about a design, a group order, a size, a delivery date or a return? Teetopia is run by email, and every message is read and answered by a real person. Write to us at support@teetopia.shop and we reply within 24 hours on business days. This page explains how to reach us, what to include so we can help on the first reply, and where to find quick answers while you wait.
Contact details
- Email: support@teetopia.shop
- Reply time: within 24 hours on business days (Monday to Friday, excluding public holidays).
- Support channel: email only. No phone line or live chat, so every name, size and change is in writing.
- Business: Teetopia, 2964 E Parkriver Dr, Boise, ID 83706, US.
- Ready-made emails: Submit Ticket opens an email with the right subject for your topic.
Why we use email
At Teetopia we print exactly what you write in the order notes. A misheard name on a phone call could end up on twelve hoodies. Email keeps a clear, written record of every name, size, address and change, for you and for us. It also means you can write to us at any hour, from any time zone in the United States, Canada, Australia or New Zealand, and attach photos when they help.
What to include in your email
The more of these you include, the more likely we can solve it in one reply:
- Your order number, from the order confirmation email, in the subject line.
- The email address used on the order; for privacy, we discuss orders only with that address.
- What you need, in one or two sentences: “Change name on item 3 to LEO” or “Return one Medium hoodie”.
- Photos if something arrived damaged or misprinted: one of the whole item and one close-up.
- Your deadline if the shirts are for an event, so we can give you an honest answer about timing.
| Topic | Suggested subject | Helpful details |
|---|---|---|
| Change an order (within 24 hours) | Change – order number | Item, size, the exact new text |
| Cancel an order (within 24 hours) | Cancel – order number | Whole order or which items |
| Where is my order? | Delivery – order number | Shipping country, any tracking you see |
| Return or size swap | Return – order number | Which items, sizes, reason (optional) |
| Damaged or misprinted item | Problem – order number | Two photos, what is wrong |
| Question before ordering | Question – design or product name | Garment, sizes, names, your date |
| Privacy request | Privacy | What you want us to see, correct or delete |
| Copyright or trademark | DMCA Notice / IP Report | See the DMCA page |
What happens after you write
- Your email lands in our support inbox. Emails sent at night or at the weekend are queued in the order they arrived.
- A real person reads it and checks your order, if you included the number.
- We reply within 24 hours on business days with an answer, a next step or a question if we need one more detail.
- For changes, cancellations, returns and refunds, we send a confirmation email so you have a written record.
If you have not heard back within 24 business hours, check your spam or promotions folder for a reply from support@teetopia.shop, then send a short follow-up on the same thread.
Time-sensitive requests
Changes in the first 24 hours
Orders can be changed or cancelled within 24 hours of ordering, before printing. What counts is when your email reaches us, not when we answer it, so send it as soon as you spot the problem. We hold the order until we have confirmed your change.
Events with a fixed date
Printing takes 1-3 business days and transit about 7-14 business days. If you are ordering for a reunion, a trip or a party, tell us the date in your email and we will tell you honestly whether it is realistic. We never promise a delivery date we cannot control.
Questions before you order
Not sure which garment suits your crew, whether a long name fits a hat, or how to set out the notes for twenty people? Ask us before ordering. Some questions we love to answer:
- “We have nine people from age 4 to 70. Which sizes should we pick?”
- “Will ‘Bartholomew’ fit on the back of a youth tee?”
- “Can we do the family name on the front and first names on the back?”
- “I own my bakery’s logo. Can you print it?”
- “Our reunion is in five weeks. Is that enough time for Australia?”
Many of these are also answered in our FAQs and Size Guide.
Help with an existing order
Tracking
Check your order status any time on Order Tracking with your order number and billing email. If something looks stuck, email us.
Returns and refunds
You can return any item within 60 days of delivery with a free return label, including personalized items. Refunds are issued within 7 days of us receiving the return. Start by emailing us; the full process is on the Returns & Exchanges Policy page and the money side on the Refund Policy page.
Damaged, wrong or misprinted items
Email your order number and photos as soon as you notice. We will reprint or refund the item, your choice, and in most cases you do not need to send it back.
Example emails that get answered in one reply
A name change
Subject: Change – order 1234. “Hi Teetopia, I ordered 9 reunion tees an hour ago. On item 4 (Adult M), please change the name from GARICA to GARCIA. Everything else stays the same. Thanks, Ana.” Short, specific, with the item and the exact new text. We confirm it and print it right.
A delivery question before a trip
Subject: Question – Birthday trip tees to Australia. “We need six tees in Melbourne by March 20. If I order today, is that realistic?” We reply with the honest timing: up to 3 business days printing plus about 7-14 business days in transit, and whether that leaves a cushion before your date.
A return for a different size
Subject: Return – order 5678. “The Medium hoodie with COACH RILEY on the back is too small. I would like to return it and I have ordered a Large separately (order 5690).” We send a free return label, and the Medium is refunded within 7 days of reaching us.
A misprint
Subject: Problem – order 9012. “Item 2 has a smudge across the R. Photos attached: whole shirt and close-up. I would prefer a reprint.” We review the photos and arrange the reprint; there is usually no need to send the shirt back.
Reply times by request type
| Request | First reply | What follows |
|---|---|---|
| Change or cancel (within 24 hours of ordering) | Within 24 hours on business days; order held meanwhile | Confirmation email; cancellation refunds within 7 days |
| Return | Within 24 hours on business days, with free label | Refund within 7 days of receiving the return |
| Damaged or misprinted item | Within 24 hours on business days | Reprint or refund, your choice |
| Delivery question | Within 24 hours on business days | Tracking check and carrier follow-up where needed |
| Question before ordering | Within 24 hours on business days | Advice on sizes, text and timing |
If your email does not seem to arrive
- Check the address: support@teetopia.shop, with no spaces or extra dots.
- Very large attachments can bounce. Send photos as normal phone pictures rather than huge originals, or share a link.
- Look in your spam, junk or promotions folder for our reply, and add support@teetopia.shop to your contacts.
- If a message bounces back to you, try again from a different email address and mention your order email in the message.
Staying safe
We will only ever email you from support@teetopia.shop about your order. We never ask for card numbers, security codes or passwords by email, and we never ask you to pay through a link sent in a message. If you receive a suspicious email using our name, do not click anything; forward it to us so we can warn other customers.
Our business details
Teetopia
2964 E Parkriver Dr
Boise, ID 83706
United States
This is our business address. Please do not post returns to it unless we ask you to: returns travel with the free prepaid label we email you, which already carries the correct return address.
Business, press and partnership enquiries
Planning a big crew order for a workplace or club? Email us with “Group order” in the subject, plus the garment, rough quantities, sizes and your date. We will explain what to expect and how to set out the order notes. For anything else, such as partnership ideas, use the same email address with a clear subject line and we will route it.
How we handle what you send us
Your emails, order numbers and any photos you attach are used only to answer your request and fulfil your order. Photos sent for printing are deleted 30 days after delivery. We keep support emails as long as needed to resolve your request and to keep a record of what we agreed, such as a size change or a refund. We never share your messages for marketing. If you want a copy of what we hold about you, or want it deleted, email us with “Privacy” in the subject. More in our Privacy Policy.
Writing on behalf of someone else
For the security of every order, we discuss order details only with the email address used at checkout. If you are helping a parent, a friend or a team organiser, ask them to email us from their address, or to reply on the thread so that we can see they agree. Gift recipients are welcome to ask general questions, and they can start a return if they have the order number; the refund still goes to the buyer.
Feedback and ideas
Wish we made a design for your hobby, a garment colour you love, or a size we do not list yet? Tell us. Email us with “Idea” in the subject and a sentence or two about what you would like. We read every suggestion, and the most-requested ideas shape what we add next.
Accessibility
If any part of teetopia.shop is hard to use with your device, screen reader or browser, please tell us what happened and where. We will help you complete your order by email and work on fixing the problem.
Quick links
- Help Center: guides for ordering, personalizing, shipping and returns.
- FAQs: short answers to common questions.
- Shipping & Delivery: free shipping to US, CA, AU and NZ.
- Cancel/Change Order: the 24-hour window.
- Submit Ticket: pre-filled email subjects.
Thanks for choosing Teetopia. We cannot wait to see your crew in their shirts.