Cancel/Change Order
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Typed “Garica” instead of “Garcia”? Picked a Medium when the whole team agreed on Large? Breathe. Every Teetopia order has a 24-hour window for changes and cancellations before it goes to print. This page explains what you can change, how to ask, and what happens if the window has passed. The quickest route is always an email to support@teetopia.shop with your order number in the subject line; we reply within 24 hours on business days.
Changes and cancellations at a glance
- Change window: within 24 hours of placing your order.
- Cancel window: within 24 hours of placing your order, for a full refund.
- Cancellation refund: issued within 7 days of confirming the cancellation.
- What you can change: names, numbers, dates, photo notes, sizes, colours, styles and the shipping address.
- After 24 hours: the order goes ahead; you can still return items within 60 days of delivery with a free return label.
- Proof step: none. We print exactly what your order notes say, so the 24-hour window is your chance to double-check.
1. Why there is a 24-hour window
Teetopia prints each order from the details you give us in the order notes box at checkout. Orders are processed in 1-3 business days, and once a shirt is printed with a name, it cannot be unprinted. The 24-hour window gives you a full day to read your confirmation email, show it to the family group chat, and fix anything before printing begins. After that, we move fast so your shirts reach you in time for your event.
The window is counted from the time your order was placed, as shown in your order confirmation email. A request that reaches our inbox within 24 hours of that time is inside the window, even if we answer it the next morning.
2. What you can change
| Change | Example | What to send us |
|---|---|---|
| Spelling of a name or text | “Garica” to “Garcia” | The exact corrected text, line by line |
| Numbers or dates | “Class of 2026” to “Class of 2027” | The corrected number or date and which item it belongs to |
| Photo notes | Swapping the photo for a brighter one | A new photo link, or the new photo attached to your email |
| Size | Adult M to Adult L | Which item and the new size |
| Colour or style | Navy tee to Heather Grey; tee to crewneck sweatshirt | Which item and the new option (price differences are settled by email) |
| Shipping address | Adding an apartment number | The full corrected address |
| Adding items | One more shirt for a cousin | Usually easiest as a new order; we can ship them together if both are still unprinted |
If a change affects the price, for example switching a tee to a hoodie, we email you the difference and how to settle it before we print. If the new total is lower, we refund the difference within 7 days.
3. How to request a change
- Open your order confirmation email and find your order number.
- Email support@teetopia.shop with the subject “Change – order number”.
- Describe the change clearly. For names, type the full corrected text exactly as it should be printed, including capital letters, spaces and punctuation.
- Wait for our confirmation email. Your change is only final once we confirm it, and we reply within 24 hours on business days.
You can also use our Submit Ticket page, which opens an email with the subject already filled in.
Tips for clear change requests
- One change per line: “Item 3, Youth M: change name to LEO.”
- For group orders, refer to items by size and current name so we find the right one.
- Do not reply to a different order’s email thread; start a new email for each order.
4. How to cancel
To cancel the whole order, email us within 24 hours of placing it with the subject “Cancel – order number”. If the order has not gone to print, we cancel it and confirm by email. The full order total is refunded to your original payment method within 7 days of that confirmation. If you prefer store credit, say so; store credit never expires.
To cancel part of an order, for example two of eight shirts, tell us which items. We cancel those items and refund their price within 7 days, and the rest of the order continues as normal.
5. After the 24-hour window
Once 24 hours have passed, or once printing has started, we can no longer change or cancel the order. That is not the end of the road, though:
- Wrong size or a change of mind: when the order arrives, you can return items within 60 days of delivery with a free return label. Your refund is issued within 7 days of us receiving the return. See the Returns & Exchanges Policy.
- A typo you wrote in the notes: the same 60-day return applies. Return it for a refund and reorder with the corrected text.
- Address problem: email us right away. Once a parcel has shipped we cannot change the address in our system, but we will tell you what the carrier allows and help where we can.
- Need it faster for an event: if a reorder will not arrive in time, tell us your date and we will give you an honest answer about what is possible.
6. If we need to cancel
Very occasionally we may need to cancel an order ourselves, for example if a design request includes another company’s logo or trademark we cannot print (see our Intellectual Property Policy), if a garment option becomes unavailable, or if the shipping address is outside the four countries we deliver to. In that case we email you first, explain why, and offer an alternative where one exists. If the order is cancelled, you receive a full refund within 7 days.
7. Real situations
The reunion typo
Two hours after ordering nine reunion tees, Ana noticed the order notes said “Garica Family Reunion 2027”. She emailed us the corrected line. We confirmed the change the same day, and all nine shirts were printed correctly.
The size swap
Coach Riley ordered twelve hoodies, then a parent messaged that their child needed a Youth L, not a Youth M. Riley emailed us within the 24 hours with “Item 7, Youth M, name MILO: change size to Youth L”. Done.
The late change
Priya wanted to change a sweatshirt colour three days after ordering. The order was already printed. When it arrived, she returned the sweatshirt with our free label and placed a new order in the colour she wanted. Her refund for the first one was issued within 7 days of it reaching us.
8. Double-check before you pay
The best change is the one you never need. Before you press the order button:
- Read the order notes box once more. Every name, number and date is printed exactly as typed.
- Check sizes against our Size Guide, especially for mixed adult and youth group orders.
- Check the shipping address, including apartment or unit numbers.
- Check the timing: processing takes 1-3 business days, then about 7-14 business days in transit to the US, Canada, Australia and New Zealand. Details on Shipping & Delivery.
9. Duplicate orders and payment questions
Placed the same order twice by accident? It happens, especially on mobile when a page seems slow. Email us within 24 hours with both order numbers and we will cancel the duplicate and refund it in full within 7 days. If you see a payment on your statement but did not receive an order confirmation email, check your spam folder first, then email us with the date, amount and the email address you used, and we will look it up. More about how payment works is on our Payment Methods page.
10. Changing a gift order
If you ordered shirts as a gift and want to change the recipient’s address or a name, the same 24-hour window applies, and only the buyer can request the change from the email address used on the order. That keeps your order safe: we never change a name or an address because someone else asked. If the recipient wants a different size after the gift arrives, they can return it within 60 days of delivery with the free label, and the buyer gets the refund.
11. Where your order is, and what is still possible
The status you see on our Order Tracking page tells you what can still be done. Use this table as a quick guide.
| Stage | Typical timing | Change details? | Cancel? | Return later? |
|---|---|---|---|---|
| Order placed, within 24 hours | Hours 0-24 | Yes, by email | Yes, full refund within 7 days | Not needed |
| Printing and packing | 1-3 business days after ordering | No | No | Yes, within 60 days of delivery |
| Shipped, in transit | About 7-14 business days | No (address help only, carrier rules apply) | No | Yes, within 60 days of delivery |
| Delivered | Day of delivery onward | No | No | Yes, within 60 days of delivery, free label |
12. Time zones and weekends
The 24-hour window runs on the clock, not on business days. If you order on Saturday morning, the window ends Sunday morning, even though our replies to emails sent at the weekend may arrive on Monday. That is fine: what counts is when your email reaches us, not when we answer it. Requests received inside the window are honoured, and we hold the order until we have confirmed your change with you.
Customers in Australia and New Zealand sometimes worry that their evening is our night. Do not wait for our office hours; just send the email as soon as you spot the problem. The timestamp on your email is what we go by.
Did my change go through?
Every accepted change gets a short confirmation email that repeats the new details back to you, for example “Item 3, Youth M, name now reads LEO”. If you have not received that confirmation, your change is not final yet. Check your spam folder, then send a short follow-up on the same email thread so we can find it quickly. Keep the confirmation with your order email; it is the record of what we will print.
13. What we will never do
- We will never change a name, size or address without a written request from the email address on the order.
- We will never charge a fee for a change or cancellation made inside the 24-hour window.
- We will never print a change we have not confirmed with you; if your request is unclear, we ask before printing.
- We will never keep money for an order we cancel ourselves. That refund is issued in full within 7 days.
14. Related pages and contact
- Refund Policy: when and how money comes back.
- Order Tracking: check where your order is.
- FAQs: quick answers about order notes, photos and sizes.
- Help Center: guides for every step of your order.
Email support@teetopia.shop with your order number. We reply within 24 hours on business days. Teetopia, 2964 E Parkriver Dr, Boise, ID 83706, US.