Refund Policy

Last updated: October 29, 2026

This page is about money: when Teetopia gives it back, how much, where it goes and how quickly. If you want the step-by-step for sending a shirt back (labels, packing, swapping sizes), that lives on the Returns & Exchanges Policy. For any refund question, email support@teetopia.shop with your order number. We reply within 24 hours on business days.

1. When you get a refund

You can get your money back in each of the situations below. The column on the right shows when the refund is issued.

“Full price” means the amount you actually paid for that item after any discount. Shipping is free on every order, so there is never a shipping charge to refund or deduct.

2. How refund timing works

The clock starts when the return is in our hands. Here is the sequence for a typical return:

1. You email us, we send a free return label, and you drop the parcel off.
2. The parcel travels back to us. You can follow it with the tracking number on your receipt.
3. We receive the parcel, match it to your order and confirm the items.
4. We issue the refund within 7 days of receiving your return and email you to confirm.
5. Your bank or payment provider posts the money to your account. Most do this within a few business days of our refund; some take a little longer, and that part is outside our control.

If our confirmation email has arrived but the money has not appeared after a week, check the statement for the original payment method, then email us. We will send you the refund details so you can ask your bank or payment provider about it.

3. Where the money goes

Original payment method (default)

Refunds go back to the same payment method you used at checkout, in US dollars. If your card or account is in another currency, your bank converts the amount at its own rate on the day the refund lands, so the figure in your local currency may differ slightly from the original charge. We refund the US dollar amount in full; currency differences come from the bank’s exchange rate, not from us.

Store credit (on request)

Prefer to keep the value for your next order? Ask for store credit when you start the return. It is issued for the same amount as the refund would be, and it never expires. Many families use this for next year’s reunion shirts or the next birthday trip.

If the original card is closed

If the card you paid with has been cancelled or replaced, the refund usually still reaches you through your bank. Contact your bank with the refund details we send you. If that does not work, email us and we will find another way, such as store credit.

4. Partial refunds

You only pay for what you keep. If a group order had ten shirts and you return three, we refund those three. If a discount applied to the whole order, the refund for each item reflects the discounted price you actually paid for it. We list the refunded items and amounts in the confirmation email so you can check the math.

We do not charge restocking fees, handling fees or return postage, because the return label is free. The only time a refund might be less than the item price is if an item comes back heavily worn, stained or altered; in that case we email you first and explain before doing anything.

5. Cancellations and refunds

You can cancel within 24 hours of placing your order, as long as it has not gone to print. Email us with your order number and “Cancel” in the subject. Once we confirm the cancellation, the full order total is refunded within 7 days. After 24 hours, or once printing has started, the order goes ahead; you can still return the items within 60 days of delivery for a refund. The details are on our Cancel/Change Order page.

6. Problems with your order

If something arrives damaged, faulty, misprinted, in the wrong size or colour we sent by mistake, or with names that do not match your order notes, email us photos and your order number. You choose: a full refund for the affected item, or a free reprint. In most cases you do not need to send anything back. Please contact us as soon as you notice the problem, so we can help in time for your event.

Remember that we print exactly what is written in your order notes, with no proof step. A typo in your notes is not a print error, but it is still covered by our 60-day return window: return the shirt with a free label and we refund it within 7 days of receiving it.

7. Lost parcels

If your parcel goes missing, email us with your order number. We check the tracking, open a case with the carrier where needed and keep you updated. When the carrier confirms the parcel is lost, you choose a full refund or a free reprint and reship. The refund is issued within 7 days of that confirmation. If tracking says delivered but you cannot find the parcel, see the tips on our Shipping & Delivery page first, then let us know.

8. Duties and taxes

Teetopia does not add sales tax at checkout at this time. For parcels to Canada, Australia and New Zealand, any import duties or taxes depend on the destination country’s rules. These charges are set and collected by local authorities or carriers, not by us, so we cannot refund them directly. If you return an item, check with your local customs office whether those charges can be reclaimed.

9. Gifts

When a gift is returned, the refund goes to the person who paid for the order, using the original payment method. If the buyer would rather the recipient get store credit, the buyer can ask us when the return is started. We never send refund details to anyone other than the buyer’s email address on the order.

10. Chargebacks and disputes

If something has gone wrong, please email us before opening a dispute with your bank or payment provider. Nearly every problem can be solved faster directly: we answer within 24 hours on business days, and a refund through us usually arrives sooner than a dispute settles. If a dispute is opened, we reply to the payment provider with the order facts and follow their decision.

11. Refund examples

The snug hoodie

Jordan ordered a Medium pullover hoodie with “Coach Riley” on the back. It fit too tightly, so Jordan emailed us on day 20 after delivery, received a free label and posted it. The hoodie reached us six days later, and the refund was issued within 7 days of that date. Jordan placed a new order for a Large the same day the return was started.

The reunion order

The Garcia family ordered nine tees. One Youth S arrived with a smudged print. They sent two photos, chose a reprint, and kept the other eight tees. Nothing had to be sent back.

The quick cancel

Sam ordered two hats, then realised the trip was cancelled. Sam emailed us four hours later. The order had not gone to print, so we cancelled it and refunded the full total within 7 days.

12. Refund or store credit: which to choose

Either way, you receive the full amount you paid for the returned items. You can also split: refund some items and turn others into credit. Just tell us in your return email.

13. Checking on a refund

We send an email at each step that involves your money: when we receive your return, and when the refund or store credit is issued. Each email lists the order number, the items and the amount. Keep these emails until the money shows on your statement.

Questions we hear often

• “My return shows delivered to you, but I have no refund yet.” Refunds are issued within 7 days of receiving the return. If 7 days have passed since the tracking showed it delivered to us, email us and we will check immediately.
• “The refund email arrived, but my bank shows nothing.” Banks and payment providers post refunds on their own schedule. Give it a few business days, then contact your bank with the refund details from our email.
• “I paid with a gift card or store credit.” That portion comes back as store credit, which never expires.
• “Can I get a refund without returning the item?” For damaged, faulty, misprinted or wrong items, usually yes: we work from your photos. For change-of-mind returns, the item needs to come back to us first.
• “I returned an item after 60 days.” Email us anyway. We will tell you honestly what we can do, and we will not keep an item without telling you.

14. Changes to this policy

If we update this Refund Policy, we change the “Last updated” date at the top. The version in place on the day you placed your order applies to that order. We will never make a change that reduces the 60-day return window or the 7-day refund timing for an order you have already placed.

15. Related pages and contact

• Returns & Exchanges Policy: how to send items back and swap sizes.
• Cancel/Change Order: the 24-hour window.
• Payment Methods: how payment works at checkout.
• Terms of Service: the full terms of buying from us.

Email support@teetopia.shop with your order number. We reply within 24 hours on business days. Teetopia, 2964 E Parkriver Dr, Boise, ID 83706, US.