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\nNeed help with an order or a question before ordering? Pick your topic below and click the link: it opens a new email to support@teetopia.shop with the subject line already filled in. Add your order number and a few details, press send, and that is your ticket. A real person replies within 24 hours on business days, and every reply comes from support@teetopia.shop.
\n| Topic | \nOpen a ticket | \nPlease include | \n
|---|---|---|
| Change my order (names, sizes, address) | \nEmail: Change | \nOrder number, item and size, the exact new text or address | \n
| Cancel my order | \nEmail: Cancel | \nOrder number; whole order or which items | \n
| Where is my order? | \nEmail: Delivery | \nOrder number, shipping country, what tracking shows | \n
| Return or size swap | \nEmail: Return | \nOrder number, items, sizes, refund or store credit | \n
| Damaged, misprinted or wrong item | \nEmail: Problem | \nOrder number, two photos, reprint or refund | \n
| Send a photo for my order | \nEmail: Photo | \nOrder number, which item the photo is for, the photo | \n
| Question before ordering | \nEmail: Question | \nDesign or garment, sizes, names, your date | \n
| Group or crew order | \nEmail: Group order | \nGarment, quantities, sizes, timing | \n
| Payment or refund question | \nEmail: Payment | \nOrder number, date and amount | \n
| Privacy request | \nEmail: Privacy | \nWhat you want to see, correct or delete | \n
| Copyright or trademark | \nEmail: DMCA / IP | \nThe details listed on our DMCA page | \n
If the links do not open an email app on your device, simply write to support@teetopia.shop and copy the subject from the table, for example “Return – 1234”.
\nChanges are possible within 24 hours of ordering, before printing. Write each change on its own line, referring to the item by size and current text: “Item 4, Adult M, GARICA: change to GARCIA”. We hold the order until we confirm the change by email. Read more on Cancel/Change Order.
\nAlso within 24 hours of ordering. Cancelled orders are refunded in full within 7 days of the cancellation being confirmed. You can cancel part of an order too; tell us which items.
\nOrders are printed in 1-3 business days and then take about 7-14 business days in transit to the US, Canada, Australia and New Zealand. If your estimate has passed, the tracking has stopped, or it says delivered but nothing is there, send a Delivery ticket. We check the tracking and contact the carrier where needed. See Order Tracking for status meanings.
\nReturn any item within 60 days of delivery, including personalized items, with a free return label, even for a change of mind. Your refund is issued within 7 days of us receiving the return, or ask for store credit, which never expires. To swap a size, return the item and place a new order for the right size. Details on the Returns & Exchanges Policy.
\nAttach two photos: the whole item and a close-up of the problem. Tell us whether you prefer a reprint or a refund. In most cases you keep the item and do not need to send it back. Please write as soon as you notice, especially if the shirts are for an upcoming event.
\nAttach the photo at its normal phone size, or share a link. Bright, sharp, daylight photos print best. Tell us which item it is for if your order has several. We use it only for your order and delete it 30 days after delivery.
\nAsk us anything: which garment suits your group, whether a long name fits, how to set out the notes for twenty people, or whether your date is realistic. The more detail you give (garment, sizes, names, country, date), the more useful our answer.
\nExample: “Subject: Change – 1234. Please change item 2 (Youth S, LEO) to Youth M. Everything else stays the same. Our reunion is on July 12. Thanks, Ana.”
\n| Step | \nTiming | \n
|---|---|
| Your email reaches our support inbox | \nImmediately; tickets are handled in the order received | \n
| A person reads it and checks your order | \nWithin 24 hours on business days | \n
| We reply with an answer, a next step or one question | \nWithin 24 hours on business days | \n
| Change, cancellation or return confirmed in writing | \nIn the same reply or as soon as it is done | \n
| Refunds (cancellations and returns) | \nWithin 7 days of confirming the cancellation or receiving the return | \n
Following up? Reply on the same email thread rather than starting a new one, so your history stays together. If you have not heard back within 24 business hours, check your spam or promotions folder for our reply first.
\nTeetopia prints exactly what you write. Keeping every request in writing means the names, sizes and addresses we act on are exactly the ones you sent, with no misheard letters. It also lets you write from any time zone, at any hour, and attach photos when they help. That is why we do not run a phone line or live chat.
\nWe use your ticket only to help you and to fulfil your order. We discuss order details only with the email address used at checkout. Photos are deleted 30 days after delivery. Never send card numbers, security codes or passwords in a ticket; we will never ask for them. More in our Privacy Policy.
\nIf you are organising shirts for a family, team or crew, you will often be the one sending tickets for everyone. A few tips make it easier:
\n“Subject: Delivery – 2210. Hi, my order to Ontario shipped 12 business days ago and tracking has not updated for six days. Our cottage weekend is in ten days. Can you check? Thanks, Mark.” We review the tracking, contact the carrier where needed and update Mark by email.
\n“Subject: Return – 3301. I would like to return two items: Adult S tee (MOM) and Youth L hoodie (EVA). Both too big. Refund to my card please.” We send one free label; the refund is issued within 7 days of receiving the parcel.
\n“Subject: Photo – 4402. Photo attached for item 1, the Dad tee. It is our dog Bruno at the lake.” We match the photo to the item and print it as part of your order.
\n“Subject: Question – before ordering. Planning 15 crew sweatshirts with first names on the back for a hospital night shift. Sizes S to 3XL, shipping to Idaho, needed by December 1. Is that okay, and can we use the words NIGHT SHIFT CREW on the front?” Yes to the words; we answer the timing question honestly based on the date.
\n“Subject: Payment – 5503. I see two charges of the same amount on October 3 but only one confirmation email.” We check whether there are two orders. A duplicate is cancelled and refunded in full within 7 days.
\n| Situation | \nTicket | \nGood to know | \n
|---|---|---|
| Typo found 3 hours after ordering | \nChange | \nInside the 24-hour window: fixed before printing | \n
| Typo found after delivery | \nReturn | \n60-day return with free label, then reorder | \n
| Wrong size chosen | \nReturn | \nOrder the new size straight away | \n
| Smudged or cracked print on arrival | \nProblem | \nPhotos, then reprint or refund | \n
| Trip cancelled the day after ordering | \nCancel | \nFull refund within 7 days if within 24 hours | \n
| Parcel says delivered, not found | \nDelivery | \nCheck neighbours and mailroom first | \n
| Want store credit instead of a refund | \nReturn | \nStore credit never expires | \n
Keep attachments to normal phone size. Very large files can bounce; if that happens, share a link instead.
\nSometimes we reply with one question before we can act, for example which of two “Adult M” shirts a change refers to, or whether a photo link is the right one. Your order is held while we wait for the answer, so please reply on the same thread as soon as you can. If the change window is about to close, a quick one-line reply is enough.
\nIf you cannot use email links on your device, or if any part of our site is hard to use with your screen reader or browser, write to support@teetopia.shop from any email app and tell us what you need. We will help you complete your order or request by email.
\nTeetopia, 2964 E Parkriver Dr, Boise, ID 83706, US. Email: support@teetopia.shop. Replies within 24 hours on business days.
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