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\nYour shirt has a date to keep: a reunion, a birthday trip, a game, a first shift. This page explains exactly how a Teetopia order travels from the moment you press the order button to the moment it lands at your door, so you can plan around your big day. If something here does not answer your question, email support@teetopia.shop and a real person will reply within 24 hours on business days.
\nWe currently sell and deliver to four countries: the United States, Canada, Australia and New Zealand. Checkout only offers shipping to addresses in these countries. If you enter an address somewhere else, checkout will not show a shipping option and the order cannot be placed. We would rather tell you that up front than accept an order we cannot deliver.
\nInside those four countries we ship to standard residential and business street addresses. Many customers also use PO boxes and parcel lockers without any trouble, but whether a particular box or locker accepts a parcel is up to the local carrier. If you are not sure, a street address where someone can receive a parcel is the safest choice. Shipping to a workplace is fine too; just add the company name in the address so the parcel finds the right desk.
\nMilitary and diplomatic addresses, remote islands and some rural routes can take longer than the usual estimate. We still ship there when checkout accepts the address, but please build in extra time if your order is for a fixed date.
\nNothing. Shipping is free on every Teetopia order to the United States, Canada, Australia and New Zealand. There is no minimum order value, no coupon to remember and no surcharge for heavier items like hoodies or a big family order. One tee or twenty sweatshirts, the shipping line at checkout reads the same: free.
\nPrices on the site are in US dollars. Sales tax is not added at checkout at this time, so the total you see before paying is the total for your items. For parcels going to Canada, Australia or New Zealand, any import duties or taxes depend on the destination country and its rules on the day your parcel arrives. We cannot predict local charges, so if you are unsure, check with your local customs office before ordering.
\nDelivery time has two parts. First we print and pack your order, which is the processing time. Then the carrier carries it to you, which is the transit time. Add them together to get your estimate.
\n| Destination | \nProcessing | \nTransit after shipping | \nShipping cost | \n
|---|---|---|---|
| United States | \n1-3 business days | \nAbout 7-14 business days | \nFree, no minimum | \n
| Canada | \n1-3 business days | \nAbout 7-14 business days | \nFree, no minimum | \n
| Australia | \n1-3 business days | \nAbout 7-14 business days | \nFree, no minimum | \n
| New Zealand | \n1-3 business days | \nAbout 7-14 business days | \nFree, no minimum | \n
Business days are Monday to Friday, not counting public holidays. An order placed on a Friday evening starts processing on the next business day. These are estimates, not guarantees: weather, peak holiday volume and customs checks can add days, and we cannot promise delivery on one specific date.
\nHere is how we suggest thinking about it. Say you are ordering six tees for “Maya’s 30th – Nashville” and the trip starts on a Friday four weeks away. Count up to 3 business days for printing and up to 14 business days in transit. That is up to 17 business days, or roughly three and a half calendar weeks. Ordering four weeks ahead leaves a small cushion. Ordering two weeks ahead does not. For reunions, weddings, races and holiday photos, we always recommend ordering early rather than hoping the parcel arrives the day before.
\nYou can check the status of your order at any time on our Order Tracking page using your order number and billing email.
\nFamily and team orders are the heart of Teetopia. A reunion order with nine shirts in sizes from Youth S to 3XL usually ships together in one parcel. Occasionally a large order, or an order that mixes tees, hoodies and hats, is packed into more than one parcel. If that happens, each parcel may have its own tracking number and they may arrive on different days. That is normal; there is no extra cost, and the second parcel is usually close behind the first.
\nIf you need different shirts to go to different addresses, for example cousins in two states, please place a separate order for each address. One order can only ship to one address.
\nMost delivery problems start with an address detail: a missing apartment number, an old address saved in a browser, or a postcode typed with two digits swapped. Before paying, check the street, unit or apartment number, city, state, province or region, postcode and country.
\nSpotted a mistake? Email us within 24 hours of ordering and we will update the address before your order goes to print. After the parcel has shipped, we can no longer change the address in our system. In that case, contact us anyway: we will tell you what the carrier allows and help where we can. If a parcel comes back to us because the address was incomplete, we will contact you to arrange the next step.
\nMost parcels arrive within the estimate. When one does not, here is what to do.
\nIf your estimate has passed and the tracking has stopped moving, or the parcel has not arrived, email us with your order number. We will look at the tracking, contact the carrier where needed and tell you what we find. We do not ask you to wait in silence; you can write to us whenever you are worried.
\nCheck around the delivery spot, with neighbours, building reception, the mailroom and any parcel locker. Sometimes a carrier scans a parcel as delivered a little before it actually arrives. If it still has not turned up after a day, email us and we will help you raise it with the carrier.
\nIf a shirt arrives damaged, misprinted, the wrong size you ordered, or with names that do not match your order notes, email us with your order number and a couple of clear photos. We will put it right with a reprint or a refund. Please write to us as soon as you can after delivery so we can sort it out quickly, ideally before your event.
\nEvery Teetopia item is printed with the words you give us in the order notes box at checkout: names, numbers, dates or photo notes. Because there is no proof or mockup step, nothing slows your order down waiting for approval. The flip side is that the order notes need to be right the first time. A few tips that keep orders moving:
\nMore examples are in our FAQs and the Help Center.
\nLate November and December, graduation season and summer reunion months are our busiest times, and the same is true for carriers. Processing still aims for 1-3 business days, but carrier transit can stretch toward the end of the 7-14 business day range or beyond during peak weeks. If your shirts are a holiday gift or for a fixed-date event, order as early as you can. We will never invent a “guaranteed by” date; the estimates on this page are the honest picture.
\nOpen the parcel soon after delivery and check every item against your order: the garment, the colour, the size and each name or date. For group orders, lay the shirts out and tick them off against the list in your order notes. It takes two minutes and means any problem is spotted while there is still time to fix it before the event.
\nBefore the first wear, wash printed apparel inside out in cold water and tumble dry low or hang to dry. Skip bleach and do not iron directly over the print. Hats are spot-clean only. Following these steps keeps the colours bright for many washes.
\nShipping is only half the story. If a shirt does not work out, you have 60 days from delivery to send it back, and we provide a free return label, even for a change of mind. Your refund is issued within 7 days of us receiving the return. Read how it works on the Returns & Exchanges Policy and the Refund Policy. To change or cancel an order before it is printed, see Cancel/Change Order.
\nEmail support@teetopia.shop with your order number in the subject line. We reply within 24 hours on business days. You can also open a request on our Submit Ticket page, which pre-fills the right subject for delivery questions.
\nTeetopia, 2964 E Parkriver Dr, Boise, ID 83706, US.
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