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\nCustom shirts are personal. To print one, we need names, sometimes dates, sometimes a photo of your kid, your dog or your grandpa holding a fish. This Privacy Policy explains in plain language what information Teetopia collects, why we need it, who we share it with, how long we keep it and what choices you have. It applies to teetopia.shop and to emails you exchange with us. If anything is unclear, write to support@teetopia.shop; we reply within 24 hours on business days.
\nTo fulfil an order we collect your name, email address, billing address, shipping address and, if you enter one, a phone number for the carrier. We also store what you ordered: the products, sizes, colours, styles, prices and order totals.
\nTeetopia prints from the order notes box at checkout. Anything you type there, such as names, nicknames, team names, numbers, dates or a photo link, becomes part of your order record. Please only include details you are comfortable having printed on a shirt and stored with your order. Avoid putting sensitive information in the notes, such as health details, government ID numbers or passwords; we do not need them to print a shirt.
\nSome designs use a photo. You can paste a link to the photo in the order notes or email it to us with your order number. We use the photo only to print your order. Customer photos are deleted 30 days after your order is delivered. If you need us to delete a photo sooner, ask us and we will.
\nIf you email us or use our Submit Ticket page, we keep your message, your email address and any attachments so we can answer and keep a record of what we agreed, for example a size change or a refund.
\nIf you create an account on teetopia.shop, we store your login email, a securely hashed password (we cannot see it), your saved addresses and your order history so you can check orders more easily.
\nLike most websites, teetopia.shop receives basic technical information when you visit: your IP address, browser type, device type, the pages you view, the page that referred you and the date and time of the visit. Our hosting, security and caching services use this to deliver pages quickly, prevent abuse and fix errors.
\nWe use cookies and similar storage that are needed for the store to work: keeping items in your cart, remembering that you are logged in, protecting forms against misuse and keeping checkout secure. These cookies are essential; without them the cart and checkout cannot function. If we ever add optional analytics or advertising cookies, we will update this page first and, where the law requires it, ask for your consent.
\n| Type | \nExample purpose | \nCan you turn it off? | \n
|---|---|---|
| Cart and session | \nRemembering the shirts in your cart while you browse | \nOnly by clearing cookies; the cart will empty | \n
| Account login | \nKeeping you signed in to see your orders | \nYes, by logging out or clearing cookies | \n
| Security | \nProtecting checkout and forms from automated abuse | \nNo, they are required for the site to work safely | \n
You can block or delete cookies in your browser settings. If you block essential cookies, you may not be able to place an order.
\nWe do not send marketing emails unless you have asked to receive them. Order emails (confirmation, shipping, refund) are part of the service and are sent to every customer.
\nWe share only what each partner needs to do its job, and nothing more:
\nWe do not sell your personal information, and we do not share it with other businesses for their own marketing.
\n| Information | \nHow long we keep it | \n
|---|---|
| Customer photos for printing | \nDeleted 30 days after the order is delivered, or sooner on request | \n
| Order records (items, totals, addresses, order notes) | \nAs long as needed for returns, refunds and the accounting and tax records the law requires | \n
| Support emails and tickets | \nAs long as needed to resolve your request and keep a record of what was agreed | \n
| Account details | \nUntil you ask us to close the account | \n
| Technical logs | \nFor a limited period for security and troubleshooting | \n
Wherever you live, you can ask us to:
\nDepending on where you live, for example in certain US states, Canada, Australia or New Zealand, local privacy laws may give you additional rights, such as the right to know how your data is used or to complain to a privacy regulator. We honour these rights. To make a request, email support@teetopia.shop from the email address on your order or account. We may ask a simple question to confirm it is really you before sharing or deleting anything. We will not treat you differently for using your privacy rights.
\nteetopia.shop is served over an encrypted HTTPS connection. Access to order data is limited to people and services who need it to fulfil and support orders. Passwords are stored as one-way hashes. No method of storage or transmission is perfectly secure, so we cannot promise absolute security, but we take reasonable steps to protect your information and we act quickly if something goes wrong. If we learn of a breach that affects your personal information, we will notify you and any authority as the law requires.
\nTeetopia sells youth sizes, and parents often put their children’s names on family shirts. Orders, however, are placed by adults. teetopia.shop is not directed at children under 13 and we do not knowingly collect personal information directly from them. If you believe a child has given us personal information, contact us and we will delete it.
\nTeetopia is based in the United States, and our website and services are operated from the United States. If you order from Canada, Australia or New Zealand, your information is transferred to and processed in the United States so we can print and ship your order. We use service providers that protect data with reasonable safeguards.
\nIf you paste a link to a photo from a cloud storage service, or if a carrier’s tracking page opens from our emails, those services are run by other companies under their own privacy policies. We only use photo links to download the image for printing your order.
\nFamily and team orders often include other people’s names: cousins, grandkids, teammates, coworkers. When you put someone else’s name or photo in your order notes, please make sure they (or their parent or guardian, for children) are happy for it to be printed on a shirt. We use those names and photos only to print and deliver your order, we keep photos for no more than 30 days after delivery, and we never use a customer’s names or photos in our own advertising without written permission. If someone named on an order asks us to delete their details, we will do so as far as the law and our record-keeping duties allow, and we will tell the buyer.
\nWhen we change this Privacy Policy, we update the date at the top of the page. If a change materially affects how we use information you already gave us, we will tell you by email or with a notice on the site before it takes effect.
\nEmail support@teetopia.shop with “Privacy” in the subject line. We reply within 24 hours on business days. Postal address: Teetopia, 2964 E Parkriver Dr, Boise, ID 83706, US.
\nRelated pages: Terms of Service, Payment Methods, Contact Us, Intellectual Property Policy.
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