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\nPaying for your shirts should be the least exciting part of ordering from Teetopia. This page explains how payment works on teetopia.shop: where you see the available options, what currency you pay in, when you are charged, how we keep payment safe, what to do if a payment is declined and how refunds and store credit come back to you. If you have a payment question that is not answered here, email support@teetopia.shop with your order number (if you have one). We reply within 24 hours on business days.
\nThe payment options available for your order are listed on the checkout page, in the payment section below your order summary. What you see there is what we accept at that moment. We do not list payment brands or logos anywhere else on the site, because we only want to show options that are actually connected and working when you check out.
\nTo see the options without committing to anything, add an item to your cart and go to checkout. You can review the payment section and leave the page without paying; nothing is charged until you complete the order.
\nAll prices on teetopia.shop are in US dollars, and every order is charged in US dollars, including orders shipped to Canada, Australia and New Zealand. If your card or account uses another currency, your bank or payment provider converts the amount at its own exchange rate and may add a foreign transaction fee. Those conversion rates and fees are set by your bank, not by us, so it is worth checking with your bank if you shop in US dollars often.
\nThe total on the checkout page is the total for your order: item prices, free shipping and any discount. Sales tax is not added at checkout at this time. For parcels to Canada, Australia and New Zealand, any import duties or taxes depend on the destination country and are set by local authorities, not by Teetopia.
\n| Line | \nWhat it means | \nTypical amount | \n
|---|---|---|
| Items | \nEach tee, hoodie, sweatshirt or hat at the price shown on the product page | \nShown per item in your cart | \n
| Discount | \nApplied only if you entered a valid code or have store credit | \nShown as a minus line, if any | \n
| Shipping | \nDelivery to the US, Canada, Australia or New Zealand | \nFree, no minimum | \n
| Sales tax | \nNot added at checkout at this time | \nNone added | \n
| Total | \nThe amount charged in US dollars | \nShown before you pay | \n
Your payment is taken when you complete checkout and the payment provider confirms it. You then receive an order confirmation email with your order number and a copy of your order notes. If you do not receive that email within a few minutes, check your spam or promotions folder before trying to pay again; a second payment would create a second order.
\nIf you change your order within 24 hours and the price changes, for example switching a tee to a hoodie, we email you to settle the difference before we print. If the new total is lower, the difference is refunded within 7 days.
\nMore about how we handle your information is in our Privacy Policy.
\nA declined payment is frustrating, but it is usually quick to fix. The most common causes are:
\nCheck the details and try once more. If it is declined again, contact your bank or payment provider; they can see the reason and often approve the payment in a minute. We cannot see why a payment was declined and cannot override the decision. If you are still stuck, email us and we will help you find another way to complete the order.
\nFamily reunion and team orders are usually paid by one person in one checkout. If several people want to chip in, the easiest way is for one organiser to pay and collect the shares from the group. We cannot split one order across several payments.
\nFor a gift, pay with your own details and enter the recipient’s name and address as the shipping address. Our order emails go to the buyer, and prices are not printed on anything inside the parcel that goes to the recipient. If the gift needs to be returned, the refund goes back to the buyer.
\nRefunds always go back to the payment method used for the order, in US dollars. Returned items are refunded within 7 days of us receiving the return, and cancelled orders (within 24 hours of ordering) within 7 days of confirming the cancellation. Your bank or provider then posts the refund to your account on its own schedule.
\nIf you prefer, you can ask for store credit instead of a refund. Store credit never expires and can be used on any Teetopia order. The full rules are on our Refund Policy page, and the return process is on the Returns & Exchanges Policy page.
\nYour order confirmation email is your receipt. It lists the items, the order notes, the total charged and the order number. If you need a receipt with a company name on it, for example for a work crew order, email us with the order number and the company name and address to show, and we will send an updated receipt. We cannot show sales tax on a receipt, because we do not add it at checkout.
\nSometimes a bank shows a pending authorisation for a payment attempt that did not complete, alongside the real charge. Pending amounts for incomplete attempts normally drop off by themselves after a few days; how long depends on your bank. If you see two completed charges for the same order, or two order confirmation emails, email us with both order numbers. We will cancel the duplicate and refund it in full within 7 days.
\nIf there is a problem with your order, please email us before opening a dispute with your bank or provider. We answer within 24 hours on business days and can usually fix things faster: a reprint, a refund or a correction. If a dispute is opened, we share the order facts with the payment provider and follow its decision.
\nNo. Payment is taken at checkout, and printing starts after the order is paid. That lets us print within 1-3 business days.
\nOrders are charged in US dollars. Your bank converts the amount to your currency.
\nNo. Teetopia is email-only for support and never takes payment details by email. All payments happen on the secure checkout page.
\nWe only show options that are connected and working at the time you check out. If an option you use is not offered, email us; we read every suggestion.
\nOnly if you received an order confirmation email. If the page closed or froze and no email arrived, check your bank for a completed charge. No email and no charge means no order: you can safely try again. A charge but no email means the order probably went through; email us with the amount and date and we will find it.
\nValid codes and store credit appear as separate lines on the checkout page before you pay. If both apply to your order, both are shown. If something you expected is missing, stop before paying and email us; we would rather fix it first than refund later.
\nShipping is free and the total is shown before you pay, so there are no surprises after the order is placed. Delivery details are on our Shipping & Delivery page.
\nEmail support@teetopia.shop with “Payment” and your order number in the subject. We reply within 24 hours on business days. Teetopia, 2964 E Parkriver Dr, Boise, ID 83706, US. See also our Terms of Service and FAQs.
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