Last updated:
\nWondering where your shirts are? Enter your order number and the billing email you used at checkout in the form below to see the current status of your Teetopia order. Your order number is in the order confirmation email we sent right after you ordered. If something looks stuck, email support@teetopia.shop with your order number and we reply within 24 hours on business days.
\nTo track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.
\n\n\t\t
\t\n\n\t\n\t\n\t\n\t\n\n
Your order number appears in three places:
\nCannot find the confirmation email? Search your inbox, spam and promotions folders for “Teetopia” or “teetopia.shop”. If it is not there, email us from the address you think you used, with your name and the date you ordered, and we will look it up.
\n| Status | \nWhat it means | \nWhat you can do | \n
|---|---|---|
| Pending payment | \nCheckout was started but the payment was not completed. | \nCheck your payment method; if you were charged, email us with the amount and date. | \n
| Processing | \nPayment received. Your order is in the 24-hour change window or being printed and packed (1-3 business days). | \nWithin 24 hours of ordering, email us to change or cancel. | \n
| On hold | \nWe are waiting for something, for example a photo you mentioned in the order notes, or an answer to our question. | \nCheck your email for a message from us and reply. | \n
| Completed | \nYour order has been packed and handed to the carrier. | \nUse the tracking link in your shipping email, if provided. Allow about 7-14 business days. | \n
| Cancelled | \nThe order was cancelled at your request or ours. | \nYour refund is issued within 7 days of the cancellation. | \n
| Refunded | \nPart or all of the order has been refunded. | \nAllow your bank a few business days to show it. | \n
So a typical order arrives within roughly 8 to 17 business days of ordering. Peak seasons, weather and customs checks for Canada, Australia and New Zealand can add time. We cannot promise a specific delivery date. More on Shipping & Delivery.
\nOnce your parcel is with the carrier, its own tracking page gives the most detail. Some common updates and what they usually mean:
\nGaps in tracking are common, especially in the days after a parcel leaves the USA for Canada, Australia or New Zealand. If your delivery estimate has passed or the tracking has not changed for a long time, email us with your order number. We review the tracking, contact the carrier where needed and keep you updated by email until it is sorted. You never need to wait silently: if you are worried, write to us.
\nA large reunion or team order can occasionally be packed in more than one parcel. Each parcel can have its own tracking and may arrive on a different day. If one parcel arrives with only part of your order, check your shipping emails for a second tracking number before you worry. If the missing items have not arrived a few days after the first parcel, email us.
\nIf your order is still within 24 hours of being placed, you can change names, sizes, colours, styles or the shipping address, or cancel. Email us with “Change – order number” or “Cancel – order number”. After that, the order goes ahead, and you can return items within 60 days of delivery with a free label. Details on Cancel/Change Order and Returns & Exchanges.
\n| Country | \nEstimate after shipping | \nThings to know | \n
|---|---|---|
| United States | \nAbout 7-14 business days | \nTracking usually updates within a day or two of the first scan. Apartment and unit numbers matter. | \n
| Canada | \nAbout 7-14 business days | \nThe parcel crosses the border, so there may be a quiet period while it is handed between networks and cleared by customs. | \n
| Australia | \nAbout 7-14 business days | \nInternational legs can show long gaps between scans. Updates usually resume once the parcel reaches the local network. | \n
| New Zealand | \nAbout 7-14 business days | \nAs for Australia: gaps during the international leg are normal. Rural delivery addresses can take a little longer. | \n
Any import duties or taxes for Canada, Australia or New Zealand depend on the destination country’s rules. If the carrier contacts you about charges, follow their instructions; if you are unsure whether a message is genuine, email us before paying anything.
\nOrdered Monday morning. Change window closed Tuesday morning. Printed and packed by Wednesday; status Completed with tracking that evening. First carrier scan Thursday. Delivered the following week, comfortably inside the 7-14 business day estimate.
\nOrdered on a Thursday. Shipped the next Tuesday after printing. Tracking showed a five-day gap while the parcel crossed the Pacific, then picked up again in Australia and delivered on business day 12 after shipping. Ordering four weeks ahead of the trip left a comfortable cushion.
\nThe parcel arrived at the local depot on schedule but was delivered two days later on the rural route. If your address is remote, add a few days to your plan.
\nOccasionally a parcel is returned to sender, for example because the address was incomplete, nobody collected it from the post office, or the carrier could not access the building. If that happens, we email you to confirm the right address and agree the next step. Please keep an eye on your inbox, including spam, if your tracking shows “returning to sender”.
\nOrder and shipping emails go to the buyer’s email address, not the recipient, so the surprise stays a surprise. As the buyer, use the form above with your order number and billing email, or forward the tracking link from the shipping email to the recipient if you want them to watch for it.
\nCheck that the order number has no extra spaces and that the email is the billing email you used at checkout, which may differ from your usual address. If it still does not work, email us.
\nPrinting and packing takes 1-3 business days, and weekends do not count. Your order moves to Completed when it ships.
\nTracking is included when the carrier provides it. If yours did not include one, email us and we will tell you what we know about the shipment.
\nWe offer one shipping method: free shipping to the US, Canada, Australia and New Zealand. If you have an event date, order early and tell us the date if you are worried about timing.
\nEmail us your order number and two photos, one of the whole item and one close-up. We will reprint or refund it, your choice, and in most cases you do not need to send it back. See the Refund Policy.
\nEmail support@teetopia.shop with “Delivery – order number” in the subject, or use the Submit Ticket page. We reply within 24 hours on business days. Quick answers live in the FAQs. Teetopia, 2964 E Parkriver Dr, Boise, ID 83706, US.
\n","visible_characters":10245,"meta_description":"Track your Teetopia order with your order number and billing email. See what each status means, how carrier tracking works and what to do if a parcel is late.","parent":null,"published_at":"2026-10-29T15:08:55+00:00","updated_at":"2026-10-29T15:08:55+00:00"}}