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\nWelcome to the Teetopia Help Center: step-by-step guides for every stage of a custom shirt order, from choosing a garment to washing your finished tee. Pick the guide that matches where you are. If you would rather ask a person, email support@teetopia.shop; we reply within 24 hours on business days.
\nEvery Teetopia design starts with a garment. Here is how to choose:
\n| Garment | \nBest for | \nFit notes | \nBrowse | \n
|---|---|---|---|
| T-shirt | \nReunions, trips, races, birthdays, everyday wear | \nClassic crew neck; unisex fit on most designs | \nT-Shirts | \n
| Long sleeve tee | \nCool mornings, fall games, layering, sleeve prints | \nSame body as a tee with longer arms | \nLong Sleeve Tees | \n
| Pullover hoodie | \nBonfires, team travel, winter weekends | \nRoomier; size up for an oversized look | \nHoodies | \n
| Crewneck sweatshirt | \nGrandparent gifts, holiday photos, classrooms | \nRibbed cuffs and hem, closer to the body | \nSweatshirts | \n
| Hat | \nFishing trips, golf days, crews, bachelor weekends | \nUsually adjustable, one size | \nHats | \n
Shopping by occasion instead? Start with Family Shirts, Hobby Shirts, Job & Team Shirts or Event Shirts.
\nFor group orders, collect every person’s size in writing before you start, and add each child’s age; kids between sizes usually get more wear from the bigger one. The full walkthrough is on our Size Guide.
\nThe order notes box at checkout is where your shirt becomes yours. We print exactly what you type, and there is no proof step, so this is the most important guide on the page.
\nFor designs that use a photo, paste a link to the photo in the notes, such as a shared link from your phone’s cloud storage, or write “photo by email” and send it to support@teetopia.shop with your order number. Choose a bright, sharp picture taken in daylight, with the face or subject filling much of the frame. We use the photo only for your order and delete it 30 days after delivery.
\nAdd up to 3 business days for printing and up to 14 business days in transit, which is about three and a half weeks in total. Business days are Monday to Friday, excluding public holidays. Order four weeks or more ahead for a fixed-date event, and earlier in late November, December and peak reunion months. We cannot promise delivery on a specific date. Full detail on Shipping & Delivery.
\nWithin 24 hours of ordering, before printing, you can change names, numbers, dates, photos, sizes, colours, styles and the shipping address, or cancel. Email support@teetopia.shop with “Change – order number” or “Cancel – order number” and the exact details. We hold the order until we confirm your change by email. Cancellations in the window are refunded in full within 7 days. After 24 hours the order goes ahead, but returns are still available after delivery. See Cancel/Change Order.
\nOpen it soon and check each item: garment, colour, size and every name or date against your order notes. For group orders, lay the shirts out and tick them off the list. Before the first wear, wash inside out in cold water and tumble dry low or hang dry; no bleach and no ironing directly over the print. Hats are spot-clean only. If anything is wrong, guide 9 explains what to do.
\nFull details: Returns & Exchanges Policy and Refund Policy.
\nIf an item arrives damaged, misprinted, in the wrong garment, size or colour we sent by mistake, or with text that differs from your order notes, email us your order number and two photos (whole item plus close-up) as soon as you notice. We reprint or refund it, your choice, usually without needing the item back. If a whole parcel is missing, we work with the carrier and, if it is confirmed lost, you choose a reprint and reship or a full refund.
\nAvailable payment options appear on the checkout page; all orders are charged in US dollars, and shipping is free. Sales tax is not added at checkout at this time. Your order confirmation email is your receipt. If a payment is declined, check the card details and billing address, then contact your bank. See Payment Methods.
\nYou can check out as a guest or create an account to see past orders. We use your details only to make, ship and support your order, and photos are deleted 30 days after delivery. To see, correct or delete your data, email us with “Privacy” in the subject. Read the Privacy Policy.
\nEnter the recipient’s name and address as the shipping address and your own email as the contact email, so order and shipping emails come to you, not to them. Nothing in the parcel shows the price. If you are unsure of their size, measure a shirt they already wear (borrow one from the laundry pile) or choose a hoodie, which is more forgiving. If the size is wrong, the recipient can return it within 60 days of delivery with a free label, and the refund comes back to you. You can also ask for store credit, which never expires, so they can choose again.
\nTry the FAQs for short answers, use Submit Ticket for a ready-made email, or write to support@teetopia.shop. Teetopia, 2964 E Parkriver Dr, Boise, ID 83706, US.
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